Course Information

Qualification Code: CHC52021

This qualification reflects the role of community services workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.

At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management.

Workers support people to make change in their lives to improve personal and social well being and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.

To achieve this qualification, the candidate must have completed at least 200 hours of work as detailed in the Assessment Requirements of units of competency.

The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

Course Duration

Domestic 76 weeks (60 weeks of classes + 16 weeks of holidays).

Attendance

Domestic – 2 days per week. Plus 200 hours mandatory work placement.

Entry Requirements

Domestic

• Language, Literacy and Numeracy (LLN) course pre-assessment test
• Be 18 years of age or over
• Unique Student Identifier (USI)

Before commencement of work placement, students are required to:

• Provide a Working with Children Check
• Provide a Police Clearance Check
• Have a reasonable level of fitness to cope with standing, lifting, bending,
  twisting and reaching
• Be physically, mentally and emotionally healthy to respond appropriately
  to personal needs
• NDIS Online Module
• NB. BCC Institute highly recommends students complete the immunisation process before practical placements commence as some facilities will not provide placement to students with out immunisation

Students must also have access to:

• A PC or equivalent running or capable of running Microsoft Windows 2010 and Microsoft Office 2010 and above
• Internet connection

Training Options

Since July 20, 2020, BCC Institute has been using a mixed delivery mode, delivering sessions face to face and online via the Zoom platform.

Face to face training

Face to face classes at BCC Institute are kept small with a maximum of 15 students per class, allowing more quality time with their trainer. Each trainer has extensive experience in their industry, providing first hand knowledge and learning techniques for their students.

Work placement

All students will experience 200 hours of work placement. This is a compulsory part of the course.

NB: ACWA endorsement requires 400 hours of supervised fieldwork placements.

Course Structure

20 units (12 core + 8 electives)

Units of Competency

CHCCCS004 Assess co-existing needs
CHCCCS007 Develop and implement service programs
CHCCCS019 Recognise and respond to crisis situations
CHCCSM013 Facilitate and review case management
CHCDEV005 Analyse impacts of sociological factors on people in community work and services
CHCDFV001 Recognise and respond appropriately to domestic and family violence
CHCDIV001 Work with diverse people
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCLEG003 Manage legal and ethical compliance
CHCMGT005 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve own professional practice
HLTWHS003 Maintain work health and safety
CHCCSM009 Facilitate goal-directed planning*
CHCCSL002 Apply specialist interpersonal and counselling interview skills*
BSBPEF401 Manage personal health and wellbeing*
CHCCDE023 Develop and deliver community projects*
CHCDEV004 Confirm developmental status*
CHCMHS001 Work with people with mental health issues*
CHCMHS002 Establish self-directed recovery relationships*
CHCMHS011 Assess and promote social, emotional and physical wellbeing*

*Unit is an elective. All other units are core units of competency.

Employment Opportunities

• Case Worker
• Community Support Worker
• Group Facilitator
• Indigenous Youth Worker
• Program Coordinator
• Welfare Worker
• Youth and Family Support Officer
• Youth Worker

Further Study Pathways 

On completion of CHC52021 Diploma of Community Services, students may wish to continue their studies and complete the CHC62015 Advanced Diploma of Community Sector Management or CHC82015 Graduate Certificate in Client Assessment and Case Management at a government-registered training provider.

Fees and Charges