In completing the Online Enrolment Application Form you agree:

• That the information you have provided on this form is true, correct and complete.
• That you have read and understood the Student Handbook which can be found on our website www.bcci.edu.au.
• That you have been provided with appropriate and sufficient information to make an informed decision about your enrolment in this course.
• That you have read and understood BCC Institute’s Privacy Policy. Information concerning students, including information submitted on the Enrolment Application Form will be used by BCC Institute or other authorised organisations for the purpose of general student administration, communication, state and national reporting, program monitoring evaluation. The information may be disclosed to the National Centre for Vocational Education Research (NCVER) and/or other authorised agencies and departments. The provision of this information is necessary for both enrolment and re-enrolment. Information provided will be held securely and disposed of securely when no longer needed. You may access your personal information by contacting BCC Institute.
• To provide BCC Institute with up to date and accurate contact details and notify them if anything changes.
• That you have been provided with detailed information about the costs associated with your course enrolment including information on all fees (tuition, administration and materials), payment terms and the applicable Refund Policy, as outlined below.
• To be bound by BCC Institute’s Student Code of Conduct, and other student policies and procedures as well as National and State legislation and regulations including any variations that are made from time to time.

PERSONAL INFORMATION

Under the Data Provision Requirements 2012, BCC Institute is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER). Your personal information (including the personal information contained on this enrolment form and your training activity data) may be used or disclosed by BCC Institute for statistical, regulatory and research purposes.

BCC Institute may disclose your personal information for these purposes to third parties, including:

• School – if you are a secondary student undertaking VET, including a school-based apprenticeship or traineeship;
• Employer – if you are enrolled in training paid by your employer;
• Commonwealth and State or Territory government departments and authorised agencies;
• NCVER; www.ncver.edu.au
• Organisations conducting student surveys; and
• Researchers.

Personal information disclosed to NCVER may be used or disclosed for the following purposes:

• Issuing a VET Statement of Attainment or VET Qualification, and populating Authenticated VET Transcripts;
• facilitating statistics and research relating to education, including surveys;
• understanding how the VET market operates, for policy, workforce planning and consumer information; and
• administering VET, including program administration, regulation, monitoring and evaluation.

You may receive an NCVER student survey which may be administered by an NCVER employee, agent or third-party contractor. You may opt out of the survey at the time of being contacted. NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at www.ncver.edu.au.)

REFUND POLICY

Students who withdraw from a course and wish to seek a refund or have the amount they owe on their fees reduced, must apply to BCC Institute using the Withdrawal Form and Refund Request Form outlining the details and reason for their request. Students who have not completed a Withdrawal Form are ineligible for consideration.

When the refund is approved, BCC Institute will issue the refund and a statement detailing how the refund was calculated, within 28 days of receipt of an accurate and fully completed Refund Request Form. Where information provided is inaccurate or the bank account cannot receive Australian Dollars, this may delay processing the refund.

1. Refund prior to course commencement
   Domestic Students

2. Refund after course commencement
   Domestic Students

NB. Refunds in the case of provider default are regulated by law.

3. Other circumstances where no refund will be provided
   Domestic Students

4. Exceptional circumstances

BCC Institute may consider written requests for refunds due to exceptional circumstances.
Acceptance of money appropriately refunded within the amounts detailed in part 5A, 5B and 5C does not preclude an application for exceptional circumstances and students must first apply for refunds of amounts as detailed previously unless a refund of 0% is applicable.
Applications for refunds beyond the levels detailed in part 5A, 5B and 5C will be deemed to be denied if the student does not appeal within 30 days.
Applications for refunds beyond levels detailed in part 5A, 5B and 5C must provide details and appropriate verifiable evidence of the circumstances which support the reasons for withdrawal namely:

5. Outcomes of refund decisions
   BCC Institute will provide the outcome of the refund assessment in writing to the student’s registered address, outlining the decision and reasons for the decision along with any applicable refund or adjustment notice.
   Students will be advised that they may appeal the refund assessment following BCC Institute Complaints Policy and Procedure and Appeals Policy and Procedure.

Withdrawal Fee
Once you start a course, you may withdraw at any time, however if you withdraw from a course after week 7 of the then current term, you must pay the withdrawal fee of $300.

For more information on the Fees and Refunds Policy and Procedure or to access the Refund Application Form, please refer to: https://www.bcci.edu.au/applications/forms-and-downloads.